Privacy policy

Last Updated: July 9, 2026

CADDIE FLOW (HK) LIMITED operates this store and website (caddieflow.net), including all related information, content, features, tools, products, and services available herein, to provide an intelligent golf caddie cart leasing solution and integrated technical experience to you, the user (including customers, partner golf courses, and players) (collectively, the "Service"). This digital portal and payment processing ecosystem are technically supported and hosted by Shopify Inc., enabling us to deliver our online services directly to you.

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit, use, or make a rental reservation, subscription order, or conduct other transactions through the Service, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern strictly with respect to the collection, processing, and disclosure of your Personal Information.

Please read this Privacy Policy carefully. By accessing or using any part of the Service, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

SECTION 1 - PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "Personal Information", we mean information that identifies you or can be reasonably linked to you or another identifiable individual. Personal Information does not include anonymous or de-identified information that cannot be reasonably linked to your specific identity. Depending on how you interact with the Service, your country of residence, and applicable local legal mandates, we may collect or process the following categories of Personal Information, including inferences drawn therefrom:

  • Contact Details: Including your legal name, billing address, booking location (partner golf course), phone number, and email address.
  • Financial Information: Including credit card, debit card, or financial account numbers, payment card credentials, transaction history, payment methods, transaction confirmations, and other necessary billing metadata.
  • Account Credentials: Including your username, password, security verification questions, user preferences, and digital profile configurations.
  • Transaction Information: Including historical details of golf caddie cart rental selections, reservations added to your cart, cancellations, or completed rental orders.
  • Customer Support Communications: Including any specific information you provide when corresponding with us, such as inquiries, error logs, or feedback sent to our support desk.
  • Device Information: Including hardware telemetry data about your device, browser metadata, internet connection properties, network carrier, your IP address, and unique hardware identifiers.
  • Usage Metrics: Including comprehensive logs of how you interact with our platform, such as the timing, duration, and navigation patterns across our web interface and app terminals.

SECTION 2 - SOURCES OF PERSONAL INFORMATION

We may acquire personal information from the following channels:

  • Directly From You: Including when you register a personal account, visit or utilize our Service, contact support, or manually input details into our platform.
  • Automatically via the Service: Including digital telemetry collected from your device when you interact with our tracking carts, visit our website, or via cookies and related tracking scripts.
  • From Our Service Providers: Including trusted technical infrastructure partners who collect or process data strictly on our behalf.
  • From Corporate Partners and Third Parties: Including partner golf course management systems aligning operational metrics.

SECTION 3 - HOW WE USE YOUR PERSONAL INFORMATION

Depending on your user tier or your interaction type with our platform, we utilize your Personal Information for the following legitimate business purposes:

  • Providing and Optimizing the Service: To deliver our technical services, fulfill our lease agreements, process financial transactions, complete bookings, maintain account preferences, deploy physical golf carts on-site, facilitate cancellations/refunds, and provide post-onboarding technical field support.
  • Marketing and Advertisement: To distribute technical updates, corporate promotions, or rental offers via email or SMS, and to deliver tailored online advertisements based on your historical interactions or items added to your reservation single portal.
  • Security and Fraud Prevention: To verify user identities, protect against malicious activities, investigate fraudulent transactions, safeguard physical hardware radar navigation systems, and protect the public safety of players on the course.
  • Corporate Correspondence: To deliver ongoing customer care, respond to administrative requests, and manage long-term commercial relationships.
  • Legal Compliance: To adhere to local regulations, respond to valid judicial requests, cooperate with law enforcement agencies, or defend our corporate entities in legal proceedings or litigation.

SECTION 4 - HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal parameters with third parties under strict contractual compliance for the following operational needs:

  • With Shopify, payment processors (Stripe), cloud infrastructure networks, data analytics providers, and customer support ecosystems operating strictly on our behalf.
  • With marketing networks and business affiliates to support cross-channel personalized advertising via Shopify integration systems.
  • With partner golf course management authorities to align on-site fleet logistics, cart allocation schedules, and telemetry tracking metrics.
  • To comply with corporate restructuring, mergers, bankruptcy events, or legal subpoenas, and to enforce our Terms of Service to defend our corporate rights.

SECTION 5 - RELATIONSHIP WITH SHOPIFY

Our digital framework is hosted by Shopify Inc., which collects and processes personal telemetry regarding your access to provide and optimize their underlying merchant tools. All information you submit will be securely synchronized and shared with Shopify and its associated servers globally. To enhance our operational capability, we utilize advanced features provided by Shopify that aggregate data from your interactions across various digital commerce channels. In these scenarios, Shopify acts as an independent data controller for those specific processing scopes. For deeper details, please review the Shopify Consumer Privacy Policy and exercise your legal options directly through the Shopify Privacy Portal.

SECTION 6 - THIRD-PARTY SITES AND HYPERLINKS

Our platform may contain links to third-party club systems, scoring apps, or map navigation APIs. We do not control nor endorse external digital portals and bear no responsibility for their distinct privacy or security protocols. You interact with external links entirely at your own discretion and risk.

SECTION 7 - CHILDREN'S PRIVACY

Our technical services are strictly intended for adults and we do not knowingly harvest information from individuals under the legal age of majority in their respective jurisdictions. If a parent or guardian discovers that a minor has provided data to our system, they may contact us via our official support channel to request immediate deletion.

SECTION 8 - DATA SECURITY AND RETAINMENT WINDOWS

Please be advised that no method of electronic transmission or cloud storage is 100% infallible; we cannot guarantee absolute data security. We advise users to avoid transmitting sensitive credentials through unencrypted external channels. The duration for which we retain your Personal Information depends on multiple factors, including account maintenance requirements, contractual obligations, financial audit regulations, or the resolution of potential billing disputes.

SECTION 9 - YOUR LEGAL RIGHTS AND OPTIONS

Depending on your local jurisdiction, you may hold various legal privileges regarding your Personal Information, including the right to Access/Know, Request Deletion, Amend Incorrect Data, or Port your data profile.

  • New Zealand Territory Compliance Directive: For all data collected from users within the sovereign territory of New Zealand, we pledge absolute compliance with the core guidelines of the New Zealand Privacy Act 2020. New Zealand users maintain an absolute statutory right to request access to and correction of any personal privacy data held by our organization.

To execute any of your data privacy options, please contact our legal desk via email at: support@caddieflow.co.nz. We maintain a strict policy of zero discrimination against any user exercising their statutory privacy rights. We may require proper identity verification before fulfilling any request to prevent unauthorized data exposure.

SECTION 10 - CORPORATE CONTACT DETAILS

For any formal complaints, privacy inquiries, or data protection questions, please utilize our verified corporate details below:

  • Operating Corporate Entity: CADDIE FLOW (HK) LIMITED
  • Official Correspondence Email: support@caddieflow.co.nz
  • Official Corporate Website: caddieflow.net
  • Legal Registered Address: RM 162 8/F ETON TOWER 8 HYSAN AVENUE CAUSEWAY BAY HONG KONG